I received a faulty/damaged product.

  • Updated

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product, your legal rights entitle you to the following: Up to 30 days: if your goods are faulty, then you can get an immediate refund.


If you've received a faulty or damaged product, we’re so sorry! And please do get in touch with us as soon as possible at hello@lovebugpetfood.com and the team can help sort things out for you.



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