My order hasn't arrived.
As you’ve likely seen reported in local media outlets, the UK is currently experiencing significant delays to parcel ...
Money Back Guarantee
We want you to be completely satisfied with your purchase, however, if you try Lovebug, and are unsatisfied in any wa...
How do I place an order?
To place an order, visit the product page, where you can order 1kg packs or set up a subscription.
How do I know that my order has been submitted?
Once your order has been placed you will see an ‘Order Confirmation’ screen and also receive a confirmation email. If...
I haven't received an order confirmation.
If you haven't received an order confirmation email within a few hours, check your junk folder, and email hello@loveb...
How can I track my order?
Standard deliveries only include confirmation of delivery, so if it's been more than 5 working days since you placed ...
Can I amend or cancel my order?
Once you’ve placed your order it cannot be changed or cancelled. Please review your order before purchase to make sur...
I received a faulty/damaged product.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the...
I received an incorrect item.
If you've received an incorrect item, please contact email@example.com so that the team can find out what went...
I'm missing an item from my order.
If you're missing an item from your order, please contact firstname.lastname@example.org so that the team can sort this out...