Orders

  • Money Back Guarantee

    We want you to be completely satisfied with your purchase, however, if you try Lovebug, and are unsatisfied in any wa...

    Read more...

  • How do I place an order?

    To place an order, visit the product page, where you can order 1kg packs or set up a subscription.

    Read more...

  • How do I know that my order has been submitted?

    Once your order has been placed you will see an ‘Order Confirmation’ screen and also receive a confirmation email. If...

    Read more...

  • I haven't received an order confirmation.

    If you haven't received an order confirmation email within a few hours, check your junk folder, and email hello@loveb...

    Read more...

  • How can I track my order?

    Standard deliveries only include confirmation of delivery, so if it's been more than 5 working days since you placed ...

    Read more...

  • Can I amend or cancel my order?

    Once you’ve placed your order it cannot be changed or cancelled. Please review your order before purchase to make sur...

    Read more...

  • I received a faulty/damaged product.

    The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the...

    Read more...

  • I received an incorrect item.

    If you've received an incorrect item, please contact hello@lovebugpetfood.com so that the team can find out what went...

    Read more...

  • I'm missing an item from my order.

    If you're missing an item from your order, please contact hello@lovebugpetfood.com so that the team can sort this out...

    Read more...