Orders
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My order hasn't arrived.
As you’ve likely seen reported in local media outlets, the UK is currently experiencing significant delays to parcel ...
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Money Back Guarantee
We want you to be completely satisfied with your purchase, however, if you try Lovebug, and are unsatisfied in any wa...
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How do I place an order?
To place an order, visit the product page, where you can order 1kg packs or set up a subscription.
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How do I know that my order has been submitted?
Once your order has been placed you will see an ‘Order Confirmation’ screen and also receive a confirmation email. If...
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I haven't received an order confirmation.
If you haven't received an order confirmation email within a few hours, check your junk folder, and email hello@loveb...
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How can I track my order?
Standard deliveries only include confirmation of delivery, so if it's been more than 5 working days since you placed ...
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Can I amend or cancel my order?
Once you’ve placed your order it cannot be changed or cancelled. Please review your order before purchase to make sur...
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I received a faulty/damaged product.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the...
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I received an incorrect item.
If you've received an incorrect item, please contact hello@lovebugpetfood.com so that the team can find out what went...
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I'm missing an item from my order.
If you're missing an item from your order, please contact hello@lovebugpetfood.com so that the team can sort this out...