Money Back Guarantee
We want you to be completely satisfied with your purchase, however, if you try Lovebug, and are unsatisfied in any wa...
How do I place an order?
To place an order, visit the product page, where you can order 1kg packs or set up a subscription.
How do I know that my order has been submitted?
Once your order has been placed you will see an ‘Order Confirmation’ screen and also receive a confirmation email. If...
I haven't received an order confirmation.
If you haven't received an order confirmation email within a few hours, check your junk folder, and email hello@loveb...
How can I track my order?
Standard deliveries only include confirmation of delivery, so if it's been more than 5 working days since you placed ...
My order hasn't arrived.
If you've received a notification from Hermes or Royal Mail, please contact them directly. If you haven’t received a ...
Can I amend or cancel my order?
Once you’ve placed your order it cannot be changed or cancelled. Please review your order before purchase to make sur...
I received a faulty/damaged product.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the...
I received an incorrect item.
If you've received an incorrect item, please contact email@example.com so that the team can find out what went...
I'm missing an item from my order.
If you're missing an item from your order, please contact firstname.lastname@example.org so that the team can sort this out...