Orders

  • How do I place an order?

    To place an order, visit the product page where you can order 1kg packs or a sample pack, or set up a subscription.

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  • How do I know that my order has been submitted?

    Once your order has been placed you will see an ‘Order Confirmation’ screen and also receive a confirmation email. If...

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  • I haven't received an order confirmation.

    If you haven't received an order confirmation email within a few hours, check your junk folder, and email hello@loveb...

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  • How can I track my order?

    Standard deliveries only include confirmation of delivery, so if it's been more than 5 working days since you placed ...

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  • My order hasn't arrived.

    If you've received a notification from DPD, Hermes or Royal Mail, please contact them directly. If you haven’t receiv...

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  • Can I amend or cancel my order?

    Once you’ve placed your order it cannot be changed or cancelled. Please review your order before purchase to make sur...

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  • I received a faulty/damaged product.

    If you have, we’re so sorry! And please do get in touch with us as soon as possible at hello@lovebugpetfood.com and t...

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  • I received an incorrect item.

    If you've received an incorrect item, please contact hello@lovebugpetfood.com so that the team can find out what went...

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  • I'm missing an item from my order.

    If you're missing an item from your order, please contact hello@lovebugpetfood.com so that the team can try and sort ...

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