Returns

  • What if I'm not happy with the product?

    If, for whatever reason, you or your cat are unhappy with the product, please contact hello@lovebugpetfood.com for he...

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  • How long will it take for my refund to be processed?

    It can take up to 10 working days for a refund to be processed. Please get in touch via hello@lovebugpetfood.com if y...

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  • How do I return an item?

    If you've already opened your Lovebug™ cat food, it can't be returned. Instead, please put any uneaten kibble into yo...

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  • Can I exchange the item?

    Lovebug™ cat food is still very new, so there's only one flavour! Feel free to get in touch if you (or your cat!) hav...

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  • What happens if I want to return the item after 14 days?

    Returns can't be accepted after 14 days. If you have a problem with your product, please contact hello@lovebugpetfood...

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  • What happens to my refund if my card is no longer in use?

    A refund can only be sent to the original payment method. If you no longer have access to that payment method, please...

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