Returns
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What if I'm not happy with the product?
If, for whatever reason, you or your cat are unhappy with the product, please contact hello@lovebugpetfood.com for he...
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How long will it take for my refund to be processed?
It can take up to 14 days for a refund to be processed. Please get in touch via hello@lovebugpetfood.com if you have ...
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How do I return an item?
If you've already opened your Lovebug™ cat food, it can't be returned. Instead, please put any uneaten kibble into yo...
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Can I exchange the item?
Lovebug™ cat food is still very new, so there's only one flavour! Feel free to get in touch if you (or your cat!) hav...
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What happens if I want to return the item after 14 days?
Returns can't be accepted after 14 days. If you have a problem with your product, please contact hello@lovebugpetfood...
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What happens to my refund if my card is no longer in use?
A refund can only be sent to the original payment method. If you no longer have access to that payment method, please...